1. Order & Pricing Policy
    • Minimum Order Quantity (MOQ): Customers must meet the MOQ for bulk production.
    • Custom Orders: Any custom printing or size requests require design approval and may have additional costs.
    • Price Quotations: Prices are valid for a limited period (e.g., 30 days) and may change based on raw material costs.
  2. Payment Policy
    • Advance Payment: A percentage (e.g., 50%) of the total order value must be paid upfront before production starts.
    • Balance Payment: The remaining balance must be paid before dispatch or as per agreed credit terms.
    • Late Payment Fees: A penalty may be charged for overdue invoices beyond the due date.
  3. Delivery & Shipping Policy
    • Delivery Time: Estimated delivery time will be provided at the time of order confirmation.
    • Shipping Costs: Customers may be responsible for shipping fees unless agreed otherwise.
    • Delays: The company is not liable for delays caused by external factors (e.g., raw material shortages, strikes, or natural disasters).
  4. Returns & Refund Policy
    • Defective Products: Customers must report any defects within a specific time frame (e.g., 7 days) after delivery for a replacement or refund.
    • Custom Orders: No returns or refunds for customized products unless there is a quality issue.
    • Return Shipping: Customers may be responsible for return shipping costs unless the issue is due to manufacturing defects.
  5. Cancellation & Modification Policy
    • Order Cancellations: Orders can only be canceled within a set period (1 hours) after confirmation.
    • Custom Orders: No cancellations allowed once production has begun.
    • Order Modifications: Changes to orders may be accepted if production has not started but may incur additional charges.
  6. Customer Support Policy
    • Response Time: Customer inquiries will be addressed within 24-48 hours.
    • Complaint Handling: Complaints must be submitted in writing with relevant details for resolution.
    • Dispute Resolution: Any disputes will be resolved through mutual discussion or arbitration if necessary.
  7. Bulk Order Discounts & Loyalty Program
    • Discounts are available for high-volume orders. The pricing tiers will be shared upon request.
    • Repeat customers may receive loyalty discounts or priority service.